1. To begin, you need to select your favourite product, place the order, and pay for it on our secure website. If you love one of our designs and can't see it on a particular product type or if you have a special bespoke request, please contact us directly and we will help.

Please note, we respect your privacy. Your personal information is safe, secure and guarded by us. It is not used or sold to any third party.

2. You will automatically receive an email from us to confirm your order. It's important to check the email carefully to ensure all of your product details are correct. If you see any mistakes, please contact us immediately and we will correct your order. After you place your order, it will take us one week to create it and then ship it.  

3. Once your order has been placed and confirmed, creating your product becomes our top priority. We begin the design of your product immediately.

4. At heidi&luca we design each and every product individually, especially for you. We spend time making sure your personal details are inscribed with the utmost care. This is what makes heidi&luca special. We ensure your product, and every product we make, is made with love!

5. After your design is finished, it is time for printing. We guarantee each and every product is printed with care and where possible, printed using eco-friendly, water-based inks.

6. Once the printing is finished, we assemble your product. At heidi&luca, each product is put together by hand. We use only the finest quality materials and where possible, we use organic fabrics.

7. Once your product is finished, it's ready to be shipped as fast as possible, directly to your door! We send all products via courier, all across the world. Once your product has left our offices, we will notify you via email so you know it's on it's way.

8. The final step is up to you... Is it a gift for a new born baby? Is it to dress up a play space? Or is it a special birthday present for your little one? Whatever the reason, when your product arrives, we know it will be love at first sight! We know this because all heidi&luca products are made especially for you, with love, every time.